Data deletion instructions.
Updated: 1 October 2026
তথ্য মুছে ফেলার অনুরোধ
আপনার ওয়েবসাইট, Facebook Messenger বা Faima Digital Space Bot কথোপকথনের তথ্য মুছে ফেলতে support@faimadigital.space-এ “Data deletion request” বিষয় দিয়ে ইমেইল করুন। অথবা যে Facebook অ্যাকাউন্ট থেকে কথা বলেছেন, সেটি দিয়ে আমাদের পেজে মেসেজ করুন। ওয়েবসাইটের যোগাযোগ ফর্মেও অনুরোধ করা যাবে।
আপনার নাম, কোন মাধ্যমে কথা বলেছেন, কথোপকথনের আনুমানিক তারিখ এবং কোন তথ্য মুছতে চান তা জানান। অর্ডার বা সাপোর্ট অনুরোধের ID থাকলে দিন। পাসওয়ার্ড, PIN, OTP বা ব্যক্তিগত অ্যাক্সেস কী দেবেন না। টিম পরিচয় ও সংশ্লিষ্ট রেকর্ড যাচাই করে অনুরোধটি হাতে পরিচালনা করবে। এটি তাৎক্ষণিক স্বয়ংক্রিয় ডিলিট ব্যবস্থা নয়।
1. Send your request
Email support@faimadigital.space with the subject Data deletion request. Alternatively, message Faima Digital Space on Messenger from the account you used, or submit a message through our contact form. You do not need a Faima website account to request deletion.
Include your name, the channel you used, an approximate conversation date and the information you want removed. If relevant, include your order or support request ID and the email or phone number you used. Your Facebook profile link can help locate a Messenger conversation. Do not send passwords, payment PINs, OTPs or private order/support access keys.
2. Verification and review
Our team handles requests manually. We may ask you to confirm ownership through the original Messenger account or contact method before deleting records, to protect other customers. We review the records and service providers involved, then reply with the outcome or any further information needed. If you submit through the website form, save its private access details and return to your support conversation to read replies; the form does not send email notifications.
3. What the request covers
You may request removal of information held by Faima about your website enquiries, Facebook Page and Faima Digital Space Bot conversations, messaging identifiers, submitted contact details, attachments, callback requests and associated Chatwoot support records. The review includes linked bot records and provider-held copies where applicable, rather than only closing a support ticket. Specify whether your request concerns a particular conversation or all information associated with you.
4. Exceptions and backups
Some transaction, accounting, dispute or security records may need to be retained for a legal obligation or an unresolved issue. We will explain applicable limitations in our response and restrict retained information to its necessary purpose. Restricted backups may contain copies until replaced under the backup cycle; immediate removal from every backup is not promised. Deletion may make past conversations or delivery access unavailable, so tell us if an order or dispute is still open.
5. Meta and independent services
This request concerns information held by Faima and processed on our behalf. It does not delete your Facebook account or information Meta holds independently. Deleting a Messenger thread or removing an app in Facebook settings does not automatically remove Faima's stored records. Use these instructions to request removal from Faima, and Meta's own account/privacy controls for information held by Meta.
Read our Privacy Policy and Terms of Service. For help identifying the right request, call 01353837257.