Privacy policy.

Who this policy covers

Faima Digital Space operates faimadigital.space and the Faima Digital Space Facebook Page. This policy covers our website, digital product orders, support requests and the Faima Digital Space Bot app used for Messenger interactions. Contact us at support@faimadigital.space or through our contact page about how we handle personal information.

What we collect

When you place an order, we store your sender phone number, optional email address, purchased product, price, payment reference, and delivery status. This helps us check payments, deliver your purchase, and respond to support requests. A website support request includes your name, message, email or phone number, request type, and any preferred call time you provide. If you share them, your business page or website link, budget, and campaign labels from the contact-page address are included in that message to help us understand your enquiry. We ask for your consent before submitting these details. Call requests are reviewed by support and do not initiate an automatic call. We do not ask for or store your bKash PIN or OTP.

Facebook Messenger and the bot

When you message our Facebook Page, Meta provides messaging identifiers and events needed to receive and reply to your conversation. Depending on the permissions and features in use, these can include your Page-scoped user identifier, available profile name, message text, attachments, timestamps and delivery events. We may keep conversation context, enquiry details and requests for human assistance to answer you and follow up on your enquiry.

Where automated AI replies are enabled, relevant message content and conversation context are processed by the configured AI service to generate a response. Do not send passwords, one-time codes or unnecessary sensitive information. For human assistance, relevant messages and support context may be made available to authorized staff in Chatwoot. You can ask for human assistance or ask us to stop follow-up messages.

Our website support and Messenger conversations are separate channels. Meta also handles information under its own privacy practices. Deleting a Messenger thread does not by itself delete records held by Faima. We do not request your Facebook password.

Your private order access

We use a private access key to protect your order and delivery. The browser can remember your latest order for the current tab session. Support conversations also use a private request ID and access key so you can read replies on the website. Save your access keys separately, keep them private, and contact us if you believe a key has been exposed. An email address supplied with a request does not automatically subscribe you to email updates.

How information is used

We use order information to provide the product you purchased, reconcile payments, prevent duplicate or unauthorized delivery, maintain business records, and help with your requests. We retain records for as long as needed for these purposes and applicable obligations. Technical logs and identifiers help operate and protect the service. We do not sell personal information. Retention varies by record; there is no single automatic deletion period for all records. Restricted backups may retain copies until their normal replacement cycle.

Hosting and service providers

This website is hosted on Hostinger. Where necessary, payment and delivery information is processed by the services involved in completing your order. When the website support form is available, the details you consent to share are forwarded to our support inbox in Chatwoot. Meta provides Messenger. When AI replies are enabled, the configured AI provider processes relevant conversation content. Authorized staff and service providers receive information needed to operate the service; information may also be disclosed when legally required. Providers may process information outside Bangladesh. Messenger conversations are also handled by Meta. Opening those services is subject to their own privacy policies.

Cookies and external resources

Staff sign-in uses essential security cookies. Public order access uses session storage, not a public link containing your key. We load fonts from Google Fonts, which receives the technical connection information needed to serve them. Access controls and private keys help protect information, but no online system can guarantee complete security. We do not use an advertising tracker in this version of the website.

Contact and requests

To request access, correction or deletion of your website, order, bot or support information, or ask us to stop further contact, contact support@faimadigital.space. We may need to verify ownership before disclosing or changing order information.

Follow our user data deletion instructions for the request process, identity verification and retention exceptions. Do not include passwords, PINs, OTPs or private access keys. Policy updates will be published here with an updated date.